Privacy Policy

This Privacy Policy explains what information TradeVan (“we”, “us”) collects, how we use it, and the choices you have. It applies to the TradeVan application and related services.

This is a starter template provided for a pilot release and is not legal advice. Have it reviewed by a qualified attorney before relying on it.

1. Information we collect

Account information: your name, email address, business name, and login credentials.

Business data you enter: customers, service requests, work orders, quotes, invoices, photos, notes, and related records, including personal information about your customers that you choose to store.

Technical information: device and usage data, log information, and error reports we use to operate and improve the Service.

2. How we use information

We use information to provide and maintain the Service, synchronize your data across devices, send transactional and customer-facing emails on your behalf, respond to support requests, secure the Service, and comply with legal obligations.

3. How information is stored

Your data is stored locally on your devices to enable offline use and synchronized to our hosting providers. We use reputable third-party infrastructure for database hosting, file storage, and email delivery. These providers process data on our behalf under their own security commitments.

4. Sharing

We do not sell your personal information. We share data only with service providers who help us run the Service, when required by law, or with your direction (for example, emailing a quote or invoice to a customer you specify).

5. Customer communications

When you send a quote, invoice, or status update to your customers through the Service, we process the recipient’s contact details solely to deliver that message and log delivery for your records.

6. Data retention

We retain your data for as long as your account is active and as needed to provide the Service. You may request an export or deletion of your data, subject to legal and operational retention requirements.

7. Security

We use technical and organizational measures to protect your information. No system is completely secure, so we cannot guarantee absolute security. Keep your login credentials confidential.

8. Your choices

You can update your account information at any time and configure which automated customer notifications are sent. To request access, export, or deletion of your data, contact us using the option below.

9. Changes to this policy

We may update this Policy from time to time. If we make material changes, we will provide notice through the Service or by email.

10. Contact

Questions about privacy? Reach us through the “Report an issue” option in your account, or by replying to any email you receive from us.