Terms of Service

These Terms of Service (“Terms”) form a binding agreement between you and Adaptive Edge Private Limited and govern your access to and use of the TradeVan application at tradevan.app and related services (collectively, the “Service”). By creating an account or using the Service you agree to these Terms. If you are using the Service on behalf of a business, you represent that you are authorized to bind that business to these Terms, and references to “you” include that business.

1. Company information

TradeVan is a software platform owned and operated by Adaptive Edge Private Limited (“Adaptive Edge”, “we”, “us”, or “our”), a company duly incorporated and existing under the laws of India. TradeVan provides software and related services to businesses in the United States and other jurisdictions. For questions regarding these Terms or the Service, you may contact us at support@tradevan.app.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a contract to use the Service. The Service is a business tool and is not intended for individuals under 16.

3. Your account

You are responsible for the activity under your account and for keeping your login credentials secure. You must provide accurate information and promptly update it as needed. You are responsible for the conduct of anyone you invite to your organization, and for deactivating users who leave your team.

4. Acceptable use

You agree not to misuse the Service. You will not (a) attempt to access the Service by means other than the interfaces we provide; (b) probe, scan, or test the vulnerability of the Service except as we expressly authorize; (c) interfere with or disrupt the integrity or performance of the Service; (d) use the Service to store, transmit, or send unlawful, infringing, defamatory, or harmful content, including unsolicited commercial messages; or (e) use the Service in violation of applicable export, sanctions, or data protection laws. You are responsible for the data you and your team enter, including personal information about your end customers.

5. Customer data; your role

You retain ownership of the data you submit to the Service (“Customer Data”), including information about your end customers. You grant us the limited, worldwide, non-exclusive rights needed to host, process, back up, transmit, and display that data as necessary to provide the Service. With respect to information about your end customers, you are the data controller and we act as the processor on your behalf; you are responsible for having a lawful basis to collect and use that information and for providing required notices to your end customers.

6. Offline use and availability

The Service is designed to work offline and synchronize when a connection is available. We do not guarantee uninterrupted or error-free operation. You acknowledge that data created or modified offline must successfully sync to our servers to be durable, and that explicitly choosing to sign out before sync completes will discard any unsynced local changes (we surface this clearly in the interface).

7. Third-party services and end-customer recipients

The Service sends emails on your behalf (for example, quotes and invoices to your end customers) and stores files in third-party infrastructure providers we engage. We list those providers in our Privacy Policy. You are responsible for the lawful basis to send those messages and for honoring opt-out requests from your end customers.

8. Fees and subscriptions

Some features may require a paid subscription. Pricing, billing intervals, applicable taxes, and any free tier will be described at sign-up or in your account. Unless otherwise required by law, fees are non-refundable. We may change pricing on prospective renewal periods with prior notice through the Service or by email.

9. Suspension and termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you violate these Terms, if your account creates legal exposure for us or other users, or if we discontinue the Service. We will use commercially reasonable efforts to provide notice when feasible. After termination you may request export of your Customer Data for a reasonable period before we delete it, subject to legal retention obligations described in the Privacy Policy.

10. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free, or that any data will be recovered after loss.

11. Limitation of liability

To the maximum extent permitted by law, neither party will be liable to the other for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or data, even if advised of the possibility. Each party’s total liability arising out of or related to the Service in any twelve-month period will not exceed the greater of (a) the amount you paid us in that period, or (b) one hundred US dollars (US$100). Some jurisdictions do not permit these limitations; if you reside in one, the limitations apply only to the extent permitted.

12. Indemnification

You will defend, indemnify, and hold us harmless from third-party claims arising out of (a) your use of the Service in violation of these Terms or applicable law, (b) your Customer Data, or (c) your infringement of any third party’s rights, except to the extent such claims arise from our negligence or wilful misconduct.

13. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will provide notice through the Service or by email at least 14 days before the change takes effect, unless the change is required by law to take effect sooner. Continued use after the effective date constitutes acceptance.

14. Governing law and dispute resolution

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict-of-law principles.

The parties agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms through good-faith negotiations. If a dispute cannot be resolved informally, the parties agree to submit the matter to binding arbitration conducted in English by a mutually agreed arbitrator. The seat and venue of arbitration shall be determined by Adaptive Edge unless otherwise required by applicable law.

Nothing in this section prevents either party from seeking injunctive or equitable relief in a court of competent jurisdiction where necessary to protect its rights or intellectual property.

15. Miscellaneous

These Terms (together with the Privacy Policy and any order form that incorporates them) are the entire agreement between you and us. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

16. Contact

Questions about these Terms? Email us at support@tradevan.app, use the “Report an issue” option in your account, or the public Contact form at tradevan.app/contact.