The After-Hours Call That Billed Like a Tuesday
A tech gets pulled out at 11 PM for a no-heat emergency, does the job, and the invoice comes out looking exactly like a job booked three weeks in advance during business hours. Here's why that keeps happening, and what it costs.
More posts
- Problems & solutions
The Repair Nobody Signed Off On
The tech calls, the customer says "sure, go ahead" — and three weeks later nobody agrees on what that meant. Here's why verbal approvals fall apart, and what actually holds up.
3 min read - Problems & solutions
The Second Call on the Same Furnace
A tech shows up to "no heat" with no idea it's a repeat visit. Here's why that keeps happening, and what it takes to stop starting every job from zero.
3 min read - Problems & solutions
The Double-Booked Tech
Two trucks, one address, same morning. Here's why it keeps happening even to shops that are careful, and what actually stops it.
4 min read What HVAC Field Service Management Software Actually Needs to Do
"Field service management software" covers plumbers, electricians, landscapers, and HVAC alike. Here's what that generic framing costs an HVAC shop, and what to check for before you buy.
4 min read- Problems & solutions
The Invoice That Sits for Three Days
The job's done. The money isn't. Here's why invoicing lags behind the work, and what closes the gap.
2 min read Why the Whiteboard Breaks at 5 Techs (and What Actually Replaces It)
The whiteboard works great at 2 techs. Here's the exact point it stops working, and why.
4 min readHello — and Why We're Building TradeVan
A quick note on who this is for, and why it exists.
2 min read