Is this a generic chatbot, or does it actually know my business?

It only answers from your shop's own data — your services, hours, locations, maintenance plans, and current offers on the public side; your customers, jobs, quotes, and invoices on the internal side. It never invents a price, a policy, or an hour of operation you haven't published, and it says plainly when it doesn't have an answer instead of guessing.

Can it make changes, or just answer questions?

Both. Inside TradeVan, your staff can ask it to create a customer, build a quote, open a work order, or adjust inventory — every change is previewed and has to be confirmed before it saves, the same as if a person typed it. On your public shop page, a visitor can ask it to submit a service request; that lands as a pending request for your office to follow up on, not an instant booking. $49/mo flat, covers both the internal assistant and the public widget.

It can't book a confirmed appointment, charge a payment, or enroll someone in a maintenance plan on its own — those still go through your office. It also can't see another shop's data, and the public widget has no way to identify a specific customer, even one who's signed in elsewhere. It's built to capture and hand off cleanly, not to replace a person making the final call.

How long does setup take?

Turning it on is a toggle in Settings — there's no integration work, no training data to upload, no prompt to write. It already knows your shop's published profile (services, hours, locations, offers) the moment you turn it on, because that's the same data your public shop page already shows.

How does AI Voice work?

When a call comes in after-hours or gets missed, it answers and has a real conversation — using the same knowledge of your services, hours, and offers as the chat assistant, just spoken instead of typed. It takes down a request for your office to follow up on. It never books a confirmed appointment itself, and it doesn't replace how you answer calls during business hours. Requires a connected phone number (your own Twilio account, or a TradeVan-managed number). $59/mo, includes 400 answered minutes a month.

Does the caller know it's not a person?

Yes — every call is told upfront that they're speaking with an automated assistant, not a person. There's no attempt to pass it off as a human receptionist.

AI Assistant

One AI, two doors — chat for your team and customers, voice on your phone.

A chat assistant that answers your staff's questions and makes changes for them, answers questions on your public shop page, and — on the same shop phone number — answers calls you'd otherwise miss. Same knowledge of your shop everywhere; nothing booked or charged without your office confirming.

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Inside TradeVan: an assistant that works, not just answers

Ask it to pull up a customer's history, build a quote, open a work order, or adjust inventory — it does the work and shows you exactly what it's about to save before it saves it. Nothing happens silently; every write is a preview you confirm, the same guardrail whether a person or the assistant is making the change.

It can also take a CSV you paste in — a batch of new customers, addresses, or inventory counts — and turn it into the matching bulk write, instead of you retyping rows one at a time.

On your public shop page: a front desk that never sleeps

The same assistant answers visitor questions on your public /shop page — what you offer, your hours, your locations, your current promotions, your maintenance plans — using only what you've actually published. If a visitor wants service, it collects their name and a way to reach them, reads the details back to confirm, and submits a pending request your office reviews. It's not a booking and never charges anything; it's the same thing as a visitor filling out your own 'request service' form, just conversational.

It never sees a customer's account, job history, quote, or invoice — the public side has no customer identity at all, even for someone signed in elsewhere.

On your phone: the same assistant, now it talks

When a call comes in after-hours or gets missed, AI Voice answers and has a real conversation — same knowledge of your services, hours, and offers as the chat assistant, just spoken. It takes down a request for your office to follow up on. The caller is told upfront they're talking to an automated assistant, not a person.

It doesn't replace how you answer calls during business hours, and it never books a confirmed appointment on its own — your office still makes that call. Requires a connected phone number: your own Twilio account, or a number TradeVan manages for you.

Frequently asked questions

Try TradeVan free for 21 days.

No card required. AI Assistant is a paid add-on you turn on when you're ready — everything else works without it.

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